Shipping Policy

Last Updated: October 15, 2026

1. Shipping Information

This Shipping Policy provides information about order preparation, delivery destinations, shipping charges, tracking, and assistance with transportation-related concerns.

It applies to purchases made through https://www.zanvellaz.com.

Zanvellaz is operated by Hangzhou Lanqi Network Technology Co., Ltd.

We encourage customers to review this information before completing checkout.

2. Locations We Serve

Zanvellaz currently accepts orders for shipment to eligible addresses within the United States.

Delivery availability depends on the destination entered at checkout and the services offered by the relevant carriers.

Certain remote addresses, territories, or address types may not be eligible for every delivery service.

Where delivery cannot be arranged, the customer will be informed through checkout or contacted regarding the order.

3. Processing Your Purchase

After payment is confirmed, orders are normally prepared for dispatch within 1–3 business days.

Preparation may include payment review, inventory confirmation, packing, and arranging shipment with a delivery partner.

Business days generally exclude weekends and applicable public holidays.

Processing may occasionally take longer if additional verification or an unexpected operational issue arises.

We will provide updates regarding material delays where reasonably possible.

4. Estimated Delivery Schedule

The estimated transportation period is 7–12 business days after dispatch.

This estimate begins when an order enters the shipping stage and does not include the initial processing period.

Under normal conditions, the estimated combined processing and delivery time is approximately 8–15 business days from payment confirmation.

Delivery estimates should not be interpreted as guaranteed arrival dates.

Actual timing may be influenced by carrier performance, weather, transportation disruptions, destination conditions, or customs procedures where applicable.

5. Delivery Charges

Shipping fees are calculated at checkout.

The amount payable for delivery is determined using relevant order details and available shipping methods.

The applicable shipping charge will be presented before the customer authorizes payment.

If a shipping promotion is offered, its conditions will be disclosed through the relevant offer or checkout information.

This policy does not promise a universal free-shipping threshold.

6. Where Orders Are Fulfilled

Products may be prepared and dispatched through our own operational arrangements or authorized third-party fulfillment partners.

The origin of a shipment may depend on product availability and delivery arrangements.

The shipping origin is not necessarily the same as our registered business address.

Customers should not assume that every order is dispatched from a facility within the United States.

If international fulfillment is involved, applicable transportation and customs requirements may affect the shipment.

7. Order and Shipment Notifications

After a successful purchase, an order confirmation is normally sent to the email address provided during checkout.

When the order has shipped and tracking information is available, shipment details will be provided through the applicable notification or order status system.

Tracking updates are supplied by the delivery provider and may not appear immediately after dispatch.

8. Correcting Shipping Details

Customers should carefully check their shipping address before submitting an order.

If an error is discovered, email service@zanvellaz.com as soon as possible.

We will attempt to correct the details before dispatch when operationally possible.

Once the package has been transferred to the carrier, address changes may no longer be available.

If incorrect customer-provided information causes a delivery problem, the available options and any legally permitted additional charges will be reviewed and explained.

9. Unexpected Transportation Delays

Although we aim to meet the estimated delivery schedule, some shipments may experience unforeseen delays.

Possible causes include:

Severe weather conditions.
Carrier congestion.
Transportation interruptions.
Incorrect or incomplete addresses.
Public holidays.
Customs or security procedures where applicable.
Other operational circumstances.

If an order has exceeded the estimated delivery window or tracking has not updated for an extended period, please contact our customer support team.

Include your order number and any available tracking information.

We will review the shipment and help determine appropriate next steps.

10. Packages That May Be Lost

If a shipment appears lost, contact service@zanvellaz.com.

Please provide your order number, available tracking details, and a description of the problem.

We may investigate the shipment with the relevant carrier or fulfillment partner.

Depending on the circumstances and applicable consumer rights, the resolution may include a replacement, refund, or another appropriate remedy.

We do not automatically reject a missing-package concern solely because a carrier has recorded a delivered status.

11. Delivery Confirmed but Package Not Located

If a shipment is marked delivered but cannot be found, check the applicable delivery area, mailbox, package locker, reception desk, or other authorized receiving location.

If the package remains missing, please contact customer support.

We will review the available delivery records and assist with further investigation where appropriate.

12. Problems With Delivered Products

If an item arrives damaged, defective, incorrect, or materially different from its description, notify us through service@zanvellaz.com.

Provide the order number and photographs where reasonably available.

We will review the matter under our Return Policy and provide an appropriate resolution.

Customers will not be required to bear additional return shipping charges for qualifying product or fulfillment errors.

13. Taxes and Import-Related Matters

Applicable sales taxes and delivery charges will be disclosed during checkout where required.

Some products may be fulfilled through international shipping arrangements.

If taxes, customs charges, or other government fees apply, their treatment depends on the relevant shipping arrangement and applicable legal requirements.

Customer-payable charges that must be disclosed before purchase should be communicated through checkout or relevant shipping information.

Zanvellaz will not impose additional undisclosed charges without an appropriate legal or contractual basis.