Terms of Purchase

Last Updated: October 15, 2026

1. Purchasing Through Zanvellaz

These Terms of Purchase explain the conditions that apply when customers place orders through https://www.zanvellaz.com.

They cover product selection, checkout, payment, order processing, shipment, cancellations, returns, and related responsibilities.

Zanvellaz is operated by Hangzhou Lanqi Network Technology Co., Ltd.

Customers should review these terms together with our Shipping Policy, Return Policy, and other relevant store policies before placing an order.

Mandatory rights provided under applicable consumer protection laws remain unaffected.

2. Product Listings and Descriptions

We aim to provide clear and accurate information about merchandise available through our website.

Listings may include product photographs, descriptions, available options, specifications, prices, and care instructions.

Customers are encouraged to review the information provided for the specific item before confirming their purchase.

Minor visual differences may occur because of photography, lighting, screen settings, or normal manufacturing variation.

Where merchandise is materially different from its description, applicable consumer remedies remain available.

3. Prices and Checkout Charges

Product prices are shown through the website and confirmed during checkout.

Additional charges, including shipping fees and applicable taxes, will be displayed before payment where required.

Shipping charges are calculated at checkout.

Customers should review their final order summary before authorizing payment.

Prices may be revised for future purchases. However, an already accepted order will not be subject to a higher price without the customer's agreement or another legally permitted basis.

4. Completing an Order

Customers place an order by selecting merchandise, providing the information required for checkout, choosing an available delivery method, and submitting payment.

An order confirmation is normally sent after the order is successfully submitted.

Receipt of an order confirmation does not necessarily mean that the product has already been shipped.

We may perform reasonable verification before dispatch.

5. Order Acceptance and Availability

We may be unable to accept or fulfill an order in certain circumstances.

Examples include unavailable merchandise, payment authorization issues, unsupported delivery addresses, suspected fraud, or legal restrictions.

If an order cannot be fulfilled after payment has been collected, the customer will be informed and an appropriate refund will be arranged for the affected purchase.

We will not substitute a different product without the customer's agreement.

6. Payment Arrangements

Available payment methods are shown at checkout.

Transactions may be handled through authorized third-party payment providers.

Customers must be authorized to use the payment method selected.

We may decline or delay processing where payment verification cannot be completed or where a legitimate security concern is identified.

7. Order Preparation

After payment confirmation, most orders are processed within 1–3 business days.

This period may include inventory verification, preparation, packaging, and dispatch arrangements.

Business days generally exclude weekends and applicable public holidays.

Unusual operational circumstances may result in additional processing time.

8. Delivery Conditions

Zanvellaz currently ships to eligible addresses within the United States.

Estimated delivery is 7–12 business days after dispatch.

The combined processing and delivery estimate is generally 8–15 business days after payment confirmation.

Shipping charges are calculated and displayed at checkout.

Delivery estimates are not guaranteed arrival dates.

Further information is available in our Shipping Policy.

9. Customer-Requested Corrections

If you discover an error in your order information, contact service@zanvellaz.com promptly.

We will make reasonable efforts to accommodate corrections before shipment where operationally possible.

Changes cannot be guaranteed after the order has progressed through fulfillment or entered the shipping network.

10. Cancellation Requests

Orders may be canceled before shipment if cancellation remains possible at the time the request is processed.

To request cancellation, email service@zanvellaz.com with your order number.

Approved cancellations will be refunded to the original payment method.

Once an order has shipped, cancellation is generally unavailable. Eligible merchandise may instead be returned after delivery.

11. Returns and Refunds

Eligible merchandise may be returned within 30 calendar days following delivery.

Customers generally bear return shipping expenses for preference-based returns.

If merchandise arrives defective, damaged, incorrect, or materially misdescribed, an appropriate remedy will be offered without additional return shipping costs to the customer.

Approved refunds are generally issued to the original payment method within 5–10 business days after receipt and inspection of the returned product, or after another approved refund resolution has been confirmed.

Our Return Policy provides the complete conditions and procedures.

12. Customer Responsibilities

Customers should provide accurate billing, contact, and shipping information.

Incorrect or incomplete details may interfere with payment verification or delivery.

Customers should contact our support team promptly if they discover an error.

Products should be used according to applicable instructions and reasonable care requirements.

These responsibilities do not limit statutory rights relating to faulty or misdescribed merchandise.

13. Transaction Security

We may apply proportionate verification measures where necessary to identify fraudulent or unauthorized purchases.

Orders presenting legitimate security concerns may be reviewed or canceled before shipment.

Where payment has already been collected for a canceled order, it will be handled in accordance with applicable refund and payment requirements.

14. Events Beyond Reasonable Control

Certain events may interfere with normal order fulfillment, including severe weather, carrier interruptions, supply disruptions, government actions, or major technical failures.

Where such circumstances materially affect an order, we will make reasonable efforts to communicate the situation and explain appropriate options.

Mandatory rights concerning delivery and nonperformance remain unaffected.

15. Responsibility and Legal Rights

We aim to fulfill purchases according to the terms accepted at checkout.

Any limitation of liability applies only to the extent permitted by law.

Nothing in these terms excludes liability for fraud, intentional wrongdoing, or any other matter that cannot lawfully be excluded.

Consumers retain applicable rights concerning defective, misdescribed, undelivered, or otherwise nonconforming merchandise.

16. Applicable Law and Disputes

These Terms of Purchase are governed by the laws of the People's Republic of China, to the extent permitted by applicable law.

This provision does not remove mandatory consumer protections that may apply under the laws of a customer's place of residence.

Customers may contact service@zanvellaz.com to seek resolution of a purchase-related concern.

If a dispute cannot be resolved directly, it may be brought before a court or other forum having jurisdiction under applicable law.

17. Changes to Purchase Terms

We may update these Terms of Purchase to reflect operational, legal, or procedural developments.

The most recent version will be published with an updated revision date.

The terms applicable to an accepted purchase will generally remain those in effect when the purchase was placed, unless a change is required by law or agreed with the customer.