Privacy Notice

Last Updated: October 15, 2026

1. Purpose and Scope

This Privacy Notice describes how personal information is handled in connection with the Zanvellaz online store.

It applies when visitors browse our website, submit information during checkout, communicate with customer support, or use other features that involve personal data.

Zanvellaz is operated by Hangzhou Lanqi Network Technology Co., Ltd., which is responsible for the personal information it processes for its own business purposes.

Some service providers may independently determine how they process information in connection with their services.

2. Categories of Personal Information

The information processed depends on the services requested and the ways individuals interact with the website.

Customer and Contact Details

We may process names, email addresses, telephone numbers, delivery addresses, billing addresses, and other information voluntarily supplied by customers.

Purchase Records

Order-related records may include selected products, order values, purchase dates, transaction identifiers, payment status, delivery details, return requests, and refund information.

Device and Browsing Data

When visitors access our website, certain information may be collected through website systems or enabled technologies.

This may include IP addresses, device characteristics, browser information, approximate geographic location, page visits, and interactions with website features.

Communications

Messages sent to customer support, accompanying order details, and relevant photographs or documents may be retained as part of handling a customer inquiry.

Consent and Preference Records

Where applicable, we may maintain information about marketing choices, cookie preferences, and privacy requests.

3. Purposes for Processing

We use personal information to support the operation of our online store and provide services requested by customers.

Examples include:

• Verifying, processing, and fulfilling purchases.

• Arranging delivery and providing shipment updates.

• Responding to questions and resolving customer concerns.

• Managing order changes, cancellations, returns, and refunds.

• Maintaining payment and accounting records.

• Detecting and preventing fraud or unauthorized transactions.

• Maintaining website functionality and security.

• Evaluating website performance through applicable analytics tools.

• Sending promotional communications where permitted.

• Meeting legal obligations and responding to lawful requests.

Personal information will not knowingly be used for materially incompatible purposes without an appropriate legal basis or additional notice where required.

4. Legal Grounds for Processing

Where laws requiring a specified legal basis apply, information may be processed on the basis of:

Contractual Necessity: Activities required to process and fulfill a purchase or respond to certain service requests.

Legal Obligations: Processing required to comply with applicable accounting, tax, consumer protection, or other legal requirements.

Legitimate Interests: Appropriate activities such as security, fraud prevention, and operational improvement, subject to applicable legal limitations.

Consent: Certain optional tracking, promotional communications, or other activities for which permission is required.

Where processing relies on consent, individuals may withdraw that consent using the relevant controls or by contacting us.

5. Payment Processing

Payments are handled through the payment services made available during checkout.

Relevant providers may process information necessary to authorize payment, complete transactions, prevent fraud, or issue refunds.

Zanvellaz does not ask customers to send complete payment card details through ordinary email inquiries.

Payment providers may have independent privacy obligations and policies.

6. Cookies and Related Technologies

Our website may use cookies, pixels, and other technologies to perform essential functions or support optional services.

Essential Functions

Certain technologies enable shopping carts, checkout, authentication, security, and basic navigation.

Website Analytics

Where enabled, analytics technologies may provide information about visitor interactions and store performance.

Marketing and Advertising

Optional advertising technologies may be used to measure campaigns or support relevant promotions, subject to applicable privacy requirements.

Preference Management

Technologies may remember language, display choices, or privacy preferences.

Where prior consent is legally required, applicable non-essential technologies should not operate until the visitor has provided valid permission.

Customers should be able to accept, reject, and manage relevant non-essential technologies through the website's configured privacy controls.

7. Information Disclosed to Service Providers

Certain business functions require information to be processed by third parties.

Depending on the services actually used, recipients may include:

E-Commerce Service Providers: Shopify and related infrastructure providers supporting online storefront functions.

Payment Processors: Providers completing transactions, authentication, and refunds.

Logistics and Fulfillment Partners: Organizations preparing, transporting, and delivering customer orders.

Website and Security Services: Technical providers maintaining store operations and protecting against fraudulent activity.

Customer Communication Systems: Services helping manage support requests and messages.

Analytics and Advertising Partners: Providers receiving relevant technical or usage information when such services are enabled and permitted.

Professional Advisers or Authorities: Parties receiving information where necessary for legal compliance or other lawful purposes.

The actual categories of recipients depend on the store's enabled systems and service arrangements.

8. Sale, Sharing, and Advertising Opt-Out Rights

Certain advertising-related data transfers may qualify as a sale or sharing of personal information under applicable privacy laws, even without a direct payment for the information.

Where Zanvellaz engages in processing covered by such laws, qualifying individuals may exercise applicable opt-out rights.

We will provide required mechanisms for these choices and honor legally recognized opt-out preference signals where applicable.

Privacy requests may also be directed to service@zanvellaz.com.

9. Cross-Border Processing

Zanvellaz serves customers through an online store operated by a company registered in China.

Personal information may be accessed or processed in countries different from the customer's country of residence.

Such processing may involve service providers with infrastructure or personnel in different locations.

Where applicable law requires safeguards for international transfers, we will apply appropriate measures.

10. Retention of Information

We retain information for periods reasonably necessary to provide requested services and fulfill legitimate business or legal requirements.

Retention may be influenced by:

• Order completion and delivery.

• Return and refund handling.

• Customer service requirements.

• Fraud detection and prevention.

• Accounting and tax obligations.

• Legal claims and dispute resolution.

• Consent and compliance documentation.

Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

11. Information Security

We seek to protect personal information through reasonable administrative, technical, and operational safeguards.

These measures are designed to reduce risks such as unauthorized access, accidental loss, and inappropriate disclosure.

However, no internet-based system can provide an absolute guarantee of security.

Customers should safeguard their account credentials and avoid submitting unnecessary sensitive information through public or unsecured channels.

12. Individual Rights

Depending on the law applicable to you, privacy rights may include:

• Accessing information held about you.

• Correcting inaccurate or incomplete records.

• Requesting deletion of eligible data.

• Obtaining a copy of certain information.

• Restricting or objecting to certain processing.

• Withdrawing consent where applicable.

• Opting out of certain targeted advertising, sales, or sharing.

• Appealing certain privacy decisions where legally available.

Requests may be subject to identity verification, lawful exemptions, and statutory response periods.

To submit a request, email service@zanvellaz.com and include "Privacy Request" in the subject line.

13. Promotional Communications

Where promotional emails are offered, messages will be sent in accordance with applicable law and relevant subscription preferences.

Recipients may unsubscribe through the instructions provided in promotional communications.

Necessary transactional messages about orders, payments, delivery, security, or customer service may still be sent.

14. Children's Information

Our website is intended for ordinary online retail transactions and is not designed to solicit personal information directly from children under 13.

We do not knowingly collect such information in violation of applicable law.

If we become aware of an improper collection, we will take appropriate steps to address the matter.

15. Third-Party Websites

Visitors may occasionally access links leading to websites or services operated independently of Zanvellaz.

Those operators may apply different privacy practices.

We encourage visitors to review the relevant third-party notices before providing personal information.

16. Updates to This Notice

We may revise this Privacy Notice when business processes, website technologies, or applicable legal requirements change.

Revised versions will be published with an updated revision date.

Additional notification or consent will be provided where required.

17. Privacy Contact and Company Information

Brand: Zanvellaz

Company: Hangzhou Lanqi Network Technology Co., Ltd.

Registered Business Address:

Rooms 201–B0470, No. 8-1 Gaoshun Road, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

Website: https://www.zanvellaz.com

Email: service@zanvellaz.com

Phone: +852 9022 9661

Customer Service Hours:

Monday–Friday: 8:00 AM–6:00 PM Eastern Time (ET)

Saturday & Sunday: Closed

For requests concerning your personal information, contact service@zanvellaz.com with the subject line "Privacy Request."