Company Name:: Hangzhou Lanqi Network Technology Co., Ltd.
Registered Address:: Rooms 201–B0470, No. 8-1 Gaoshun Road, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China
Customer Support:: service@zanvellaz.com

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ABOUT ZANVELLAZ

ZANVELLAZ. Made for the way you move.

ZANVELLAZ brings together backpacks for the everyday commute, a change of scenery and time outdoors.

Explore the details, compare capacities and choose a bag that fits the way you travel. For product questions or order support, contact service@zanvellaz.com.

Operated by Hangzhou Lanqi Network Technology Co., Ltd..

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Contact ZANVELLAZ

Hangzhou Lanqi Network Technology Co., Ltd.
Rooms 201–B0470, No. 8-1 Gaoshun Road, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

Need help choosing a pack or asking about an order? Leave a message below. For order questions, include your order number. Please do not include payment card details.

Email: service@zanvellaz.com

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CUSTOMER CARE

Frequently asked questions

Which backpack size should I choose?

Start with your typical load and trip length. Review the size guide, then check the product’s exact capacity, dimensions and laptop sleeve measurements.

Can I take my backpack as cabin baggage?

Airline limits differ by carrier, route and fare. Check your airline’s current size and weight limits against the dimensions on the product page.

Is every bag waterproof?

No. Check the individual product description. Water resistance and waterproofing are different; use additional protection when needed.

Where can I see shipping and return details?

Contact us for shipping details before placing an order. Contact us if you have a question about a return.

How can I ask about my order?

Use our contact form and include your order number and the email address used at checkout.

FIND YOUR EVERYDAY COMPANION

Where are you headed?

Your main activity Everyday & commuting Hiking & outdoors Travel & weekends

How much do you carry? Just the essentials Layers, gear & a little extra

Explore backpacks

Capacity suggestions are general guidance. Check each product’s measurements and fit before ordering.

THE FIELD GUIDE / 01

A little space goes a long way.

Start with what you carry, then leave a little room for what the day brings. Capacity is only one part of a comfortable fit.

10–20 liters · Light days

For a short walk, a light commute or just the essentials: water, a layer, a snack and small personal items.

20–30 liters · Everyday & day hikes

A versatile starting point when you need extra layers, lunch, electronics or more supplies for a longer day outside.

30–45 liters · Short trips

More space for clothing and travel essentials. Airline cabin limits vary by carrier and fare; check the bag’s actual dimensions against your airline’s rules before traveling.

Fit before volume

Measure your torso from the prominent bone at the base of your neck to the top of your hip bones. Use the specific product’s fit chart. Try the pack with a realistic load; shoulder straps should sit comfortably without pinching. Check laptop dimensions separately from overall pack capacity.

These ranges are general guidance. Check each product page for dimensions, materials and intended use.

THE FIELD GUIDE / 02

Pack less. Go further.

Lay everything out before you leave. Remove duplicates and group small essentials so you can find them without emptying the whole bag.

Keep weight close

Place heavier items near your back and around the middle of the pack. Protect electronics in their dedicated compartment or a suitable sleeve. Avoid hard edges against the back panel.

Make the useful things accessible

Keep your water, travel documents, extra layer and small essentials within easy reach. Secure keys in a zipped pocket and double-check closures before leaving.

Balance the load

Keep both sides balanced and use compression straps if provided. Try the packed bag before setting out and adjust the shoulder straps to your body.

Check the conditions

A water-resistant fabric does not make a bag waterproof. Use an appropriate rain cover or dry bag when conditions call for extra protection.

THE FIELD GUIDE / 03

Keep your pack ready.

Always follow the care label supplied with your specific bag. Materials, coatings and leather details may require different care.

After each adventure

Empty every pocket, shake out dirt and gently brush away dried debris. Open the compartments and let moisture escape before storing.

Clean gently

For compatible fabrics, spot-clean with a soft cloth, lukewarm water and a small amount of mild soap. Test a hidden area first. Avoid bleach, harsh solvents and abrasive brushes.

Air-dry completely

Keep the bag away from direct heat. Do not machine-wash or tumble-dry unless the care label explicitly allows it.

Store with room to breathe

Store the clean, dry bag in a ventilated place. Check zippers, buckles and straps before your next trip. Contact us if you need help with a specific product.

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